Terms & Conditions

Terms & Conditions
1. Prices and ordering
All our prices are shown in Euros or USD and are inclusive of VAT.
In order to make a purchase on dubunderwear.com you must be 18 years old – if you are under 18 years of age you must have consent from your parents.
Orders can only be placed on the website www.dubunderwear.com

2. Payment
You can pay with Ideal, Visa, MasterCard and Paypal.
It is free to use a debit card as we pay all surcharges.
We accept the following currencies: EUR, USD
We will never deduct a larger amount than what you have authorised.
The payment appears on your bank statement as Doka Trade – DUB Underwear.

3. Carriage and Shipping
We deliver carriage free to the Netherlands for purchases over € 29,95.  Delivery to other worlwide countries we charge € 9,95.

If you are shopping from a country outside the EU you must be particularly aware that you are responsible for customs clearance as well as specific taxes in your home country.

4. Security
Payment is made directly through Sisow or Paypal through an encrypted connection.
All personal information is protected by means of a secure SSL encryption during the transfer to us.
Card information is sent directly to our payment provider and the encryption ensures that your information is not intercepted, read or copied by us or anyone else.

5. Privacy policy
All of your information (name, address, telephone number, e-mail etc.) is transmitted encrypted and is treated confidentially. No private information is registered. Encryption ensures that your information cannot be intercepted during transmission.
dubunderwear.com is an independent online shop that does not give your information to others. All information is stored using the highest security. Your address information is only used to send your item – you will not receive unsolicited advertisements.
Payment information is not saved and is only used during the payment process.
In order to ensure the best possible service we use cookies in order to remember your previous visits to the site. Cookies are specifically used to increase user-friendliness and to remember which products have been stored in the basket.
You can at any time delete cookies from your computer, how you do this depends on your browser settings.
Information connected with your purchase is stored for 1 years in order to ensure the correct processing of any warranty cases. All information is processed by dubunderwear.com and you can always have full access to your information. This is done by sending an e-mail to info@dubunderwear.com.
In order to enter into an agreement with DUB underwear, you must allow the following information to be registered: name, delivery address, telephone number and e-mail address.
The following groups of employees have access to registered information: the management, sales, warehouse employees and the accounts department.

6. Receipt
You will receive a receipt by email as the final step in the payment process.
The receipt should be saved in case it is needed in the future.

7. E-marketing and newsletters
You only receive e-marketing material and newsletters via e-mail if you have actively asked for these.
You will never receive marketing material in the post from dubunderwear.com.
You can unsubscribe from our newsletter at any time.

8. Right of cancellation
You have 15 days right of cancellation, valid from the date of receipt.
The right of cancellation is conditional upon the item being returned undamaged in the same condition and in the original packaging. The right of cancellation thus ceases to be valid if you have used the item in a way which obviously reduces the item’s sales value.
The item should be returned in secure packaging to: Doka Trade – DUB Underwear. (ask us by sending an email for details).
If you change your mind about your purchase, you can of course have a refund. The amount will be reimbursed when we have received the returned item and inspected that it lives up to the rules of cancellation.
The only expense you incur when you cancel are the shipping costs.
Note! We do not accept packages sent by cash on delivery.

9. Warranty
When you shop on dubunderwear.com you have a 12 month warranty. This means that you can either have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation. It is of course a requirement that the claim is legitimate and has not arisen as the result of incorrect use of the product or other damaging actions.
You must make a claim within a “reasonable time” upon discovering a defect in the item. If you make a claim within two weeks after the defect has been discovered, the claim will always be in time.
Unfounded claims are charged an investigation fee and shipping charges.
The item should be returned in secure packaging to: DUB Underwear (ask us by sending an email for details).

10. Reservations
We make reservations for printing errors, pricing errors, changes to VAT and taxes as well as delivery failures.
Agreements concerning the purchase of goods are considered to be finally entered into when an employee has processed the order.
Any offers apply as long as stocks last.
Advice is given without contractual liability, as the customer may experience different behaviour from the product on the basis of conditions we are not aware of.

DUB Underwear is part of Doka Trade.

Oldenzaalsestraat 133B
7514 DR Enschede
The Netherlands
Email: info@dubunderwear.com
Chamber of Commerce NL: 72032537